We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the description, very nice
I’m very happy with this bag. The bag looks the same as in the picture. The colour is very pretty!
Ordered this at Aug. 27 2019 and arrived at Sept. 10 2019 (14 days) I was really surprised of how fast the bag came! I'm really pleased with it too. The packaging was packaged carefully and contained an air cushion inside. All things was in order and how it meant to look. No damage! I only found one loose string but otherwise everything is perfect, everything is as advertised. It is well stitched, I just hope one day that it doesn't break! I love this bag so so much, it's so cute! I will follow up after a few times of use :)
it took 30 days to arrive in Morocco. it s so beautiful and elegant. Im in love ♡ Thanks store for this pretty bag
Satisfied with the order. Fast delivery to Lithuania. Looks accurate as described.
Backpack was just as expected. Other than the long wait for it to arrive I am happy.
Color, design all match
Exactly as the photo, arrived in 2 weeks. Beautiful
so fast and very good product. thanks
very nice, delivered after a week and a half
It came to Canada in just 2 weeks! The bag is GORGEOUS!! And the store is very sweet and helpful! For example, I have a problem with one of the straps but the seller immediately sent me another strap (it was came within 2 weeks) I highly recommend the bag and the seller/ store
love love love this backpack came in like 2 weeks!!
Very cute backpack! The straps are easily adjustable and it seems sturdy. Arrived very quickly too!
Love love love the bag, but sadly doesn’t stand op by itself
fast shipping, good price!
item reached really late.
I love it, it's small but beautiful
Very good product a little small but perfect I received them in the 10 days of my order
Like the description, it has an unknown thread but it's nothing that can't be fixed
I just received the product and it is toooop
I loved it very much. I suggest you take it. But the bag may come small. Not big. He reached my hand in 19 days.
Lovely little bag,Really happy. Quick deliver too!
Very good for the price!!! I loved it.