SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BagWalletWorld (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bagwalletworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack is class, i will give you the description, and i'm already satisfied with my daughter. i recommend it.
Great product. Strongly recommended!
ok
The color of the backpack is not so bright. Comfortable. Large roomy
Backpack cool. The child has all textbooks and notebooks. Many pockets, locks are strong enough that for school is important. The color is pleasant, mint. Does not cut the eye.
Ta bien shingona beri naiz
Excellent product arrived 6 days before the agreed date, same as the publication.
Perfecto
The backpack comes exactly as the product description, with usb and aux cable, phosphorescent lines on the back. The material is waterproof. Arrival time was less than established, approximately two months from the date of shipment to mexico.
It looks just like in the picture. The material is good and very nice. It takes time to arrive but it comes well
I loved it!❤️
Excellent product, arrived before the estimated date. I totally loved it.
I arrive long before the scheduled date.
The backpack is beautiful, not bulky, with a large number of compartments.
THE product color is not so bright as ad but otherwise nothing to complain… Very fast to arrive and material without defects Loved
Top
Super good charm me, only it doesn't bring keychain :( but i'm still very happy with what i got
is ok, material crackles at inside of bag
Very fast delivery, thank you very much. I recommend.
He arrived in less time than the one. Just like in the picture i loved it.
Thank you. it's not like i was coming so soon.
Arrived long before Of the expected . Very pretty. I didn't bring the keychains, but my daughter is delighted.
Perfect, exceeded my expectations
good
I' m very satisfied with this back bag!!! It is just like the photo!!! My daughter is very happy with it!!! The shipment is arrived very quickly!!! Thank you!!! You are doing very good job!!!